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Customers Matter

Customers Matter is a podcast about customer-centred, omni channel marketing in an age of digital disruption, mobility and the Internet of Things. It's hosted by John O’Neill, a management consultant and founding owner of Komosion, an agency specialising in Customer Experience Design and Delivery - including via data-driven marketing technologies and related services.
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Now displaying: Page 1
Aug 1, 2016

Teresa Tija was a Chinese Indonesian migrant who arrived in Perth aged 10. Her family taught her that education was the pathway to opportunity and success. Today she is reshaping that pathway around the needs of university customers - students - and is determined to understand their journeys and use to exceed their expectations, including by better using digital tools and channels ...

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