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Customers Matter

Customers Matter is a podcast about customer-centred, omni channel marketing in an age of digital disruption, mobility and the Internet of Things. It's hosted by John O’Neill, a management consultant and founding owner of Komosion, an agency specialising in Customer Experience Design and Delivery - including via data-driven marketing technologies and related services.
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Now displaying: 2018
Dec 14, 2018

We speak to Paul Baron about his impressive and multifaceted career and how he has observed technology and the digital era changing over the years. Paul and his team helped to grow Visit Victoria’s digital presence by finding a gap in the tourism industry in Australia.

Nov 20, 2018

Atomic design, marketing automation, and AI: FAQ on steroids. Senior UX Designer, Andre Kakos chats to us about the art and science of delivering a delightful user experience.

Aug 6, 2018

Would you like work from a tropical island, trading on your skills and doing the job you love? You're not alone - only some people are doing it. Meet Diana, Frank and Daniel and welcome to their world - the new world of work...

Jun 27, 2018
Imagine never applying for a job again. Instead, you'll join a talent community where you'll be deeply understood not just for the skills you possess but the values you hold. And once there, you'll be matched with the perfect opportunity in your ideal company.
 
As the cofounder and chief products officer of LiveHire, an ASX listed company, Antonluigi Gozzi (better known as Gigi) is developing his company's technology to do just that. He also believes it's only a matter of time before we all have an AI-powered virtual assistant helping us as well...
May 27, 2018

Omar de Silva first ventured into the business world by selling exotic lollies at school. Now, he has invented a new business school for entrepreneurs in the digital economy, which is turning the philosophy of learning upside down. He discusses his raw emotional journey through life's ups and downs that gave rise to a very purposeful educational enterprise - The Plato Project.

Apr 27, 2018

In the backstreets of Cronulla local kids are discovering something they’d never expect: “Murphy”, a robot, making surfboards. When Murphy joined the Force 9 Surfboards team, the nature of Sam Tehan's job was turned on its head. And while some people think robots are out to steal our jobs, Sam believes he has Murphy to thank for his job as a surfboard shaper.

Mar 26, 2018

Sally Mac, a digital native and founder of The Mermaid Society, explains why you have to be a triathlete in online media and content in today's digital landscape.

With a background in journalism, Sally's career has seen her create content as the editor of Coastal Watch, and more recently she produced a captivating video series for the Vissla Sydney Surf Pro website.

She shares her insight into the best ways to grab your customer's attention in those vital first three seconds in order to stop them from scrolling...

Feb 23, 2018

Joanne Stone, Director of Customer Experience at recruitment firm Hudson Asia Pacific, explains how marketing as a profession has become less about campaigns and more about engaging touch points along a customer journey. 

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