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Customers Matter

Customers Matter is a podcast about customer-centred, omni channel marketing in an age of digital disruption, mobility and the Internet of Things. It's hosted by John O’Neill, a management consultant and founding owner of Komosion, an agency specialising in Customer Experience Design and Delivery - including via data-driven marketing technologies and related services.
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Now displaying: 2017
Nov 30, 2017
Harriet Wakelam, Director of Human Centred Design at IAG, grew up in a prototyping household. Her industrial designer father would line up eight kettles on the kitchen bench and ask her to choose one kettle to make a cup of tea.
 
"It  was  a  prototyping  household," she explains, simply. Those early life lessons now inform the career she's made helping banks, Australia Post and now an Insurance monolith innovate.
 
Hear how ...
Oct 24, 2017

Ilya Frolov, General Manager of Infinite Rewards, Investor and Advisor of Oxygen Ventures and Director of Studiomint, understands exactly how companies can leverage data to better understand their customer's consumer behaviours. Learn how Ilya's reward program and platform company provides a solution for the acquisition, engagement and retention of customers.

Sep 21, 2017

Luke Madden is the CEO of Surfing NSW at just 27 years of age. His aim? To better the sport of surfing by simplifying event systems and promoting the healthy surf lifestyle. In this age of digital disruption, Luke is taking advantage of wave technology in order to bring surfing beyond the coast.

Aug 15, 2017

Komosion affiliate Anna Jones began her career in the United States working with established brands like General Motors and Hasbro for the William Morris Agency. Upon arriving in Australia, she joined Red Rooster to run its marketing function and ultimately reframed the business, recognising that it had been focused on the wrong competitors and the wrong primary marketplace opportunity ... 

May 30, 2017

Julian Clark was determined to do anything other than work in his family's luxury hotel business, the Lancemore Group. He says the leisure customers in his boutique properties are looking for more than a recharge. His promise is "moments of bliss".

Apr 18, 2017

In early 2017 Morphic Asset Management co-founder and stock picker, Jack Lowenstein, announced the creation of an Ethical Investment Fund that won't invest in mining, alcohol, tobacco, factory farming, old growth forest logging or armaments. Since then, his 16 and 19 year old daughters have suddenly become incredibly engaged with what he does. Not only is he out to make steady returns for his investors, he understands they want it to be done in a way that leaves the world a better place ...

Apr 17, 2017

Free beer and cider on tap. Weekly breakfasts, massages, business presentations, networking and sport events. It’s like working in a groovy hotel ... and pets and babies are welcome. WeWork is an organisation delivering shared working spaces to 90,000 people in 30 cities around the world. The secret, according to the company's Director of Community in Australia, Balder Tol, is understanding the importance of delivering a personally fulfilling work experience, not just a place to work.

Jan 30, 2017

Harry Hodge made surf movies so he could travel the world, washed up in France where he built Quiksilver into a $500 million European Brand. Now he's on the board of industry disruptor SurfStitch. His story epitomises the evolution of surf retailing.

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