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Customers Matter

Customers Matter is a podcast about customer-centred, omni channel marketing in an age of digital disruption, mobility and the Internet of Things. It's hosted by John O’Neill, a management consultant and founding owner of Komosion, an agency specialising in Customer Experience Design and Delivery - including via data-driven marketing technologies and related services.
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Now displaying: September, 2016
Sep 23, 2016

“Most retailers are not really good at what they do,” says Ikea’s first Marketing Manager in Australia. His name is Keith Stanley and he grew up in Jamaica, trained at Harrods in London and went on to become a legend in retail and travel marketing in Australia. In this podcast, Keith takes us on the remarkable journey that has been his career and explains that while he studied engineering, he discovered what he really loves is customers …

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