Info

Customers Matter

Customers Matter is a podcast about customer-centred, omni channel marketing in an age of digital disruption, mobility and the Internet of Things. It's hosted by John O’Neill, a management consultant and founding owner of Komosion, an agency specialising in Customer Experience Design and Delivery - including via data-driven marketing technologies and related services.
RSS Feed
Customers Matter
2019
February


2018
December
November
August
June
May
April
March
February


2017
November
October
September
August
May
April
January


2016
November
September
August


Categories

All Episodes
Archives
Categories
Now displaying: 2016
Nov 15, 2016

The Australian Catholic University has 32,000 students, including almost 4,000 international students drawn from 80 countries. Professor Anne Cummins is the Deputy Vice Chancellor reshaping Teaching and Learning in response to the voice of the student. Among many startling observations in this interview, she explains what is changing and why, after university, students may need to create their own jobs - not just seek them.

Sep 23, 2016

“Most retailers are not really good at what they do,” says Ikea’s first Marketing Manager in Australia. His name is Keith Stanley and he grew up in Jamaica, trained at Harrods in London and went on to become a legend in retail and travel marketing in Australia. In this podcast, Keith takes us on the remarkable journey that has been his career and explains that while he studied engineering, he discovered what he really loves is customers …

Aug 25, 2016

During the last decade, actor Deborra-lee Furness has founded not one but two social enterprises on opposite sides of the globe. And it happened by accident. In this podcast, Deborra-lee reveals the passion that drives her and is required for any social enterprise and how her gravitational force has pulled Presidents, Prime Ministers and Billionaire philanthropists into her organisations' orbit. 

Aug 1, 2016

Judy Bailey, a Kiwi who moved to Australia started her career in a typing pool, graduated in HR and is now responsible for $450 million of retail services revenue for Unitywater - a monopoly water and sewage business in the fast growing corridor of Australia’s sunshine coast. Remarkably, she’s discovered even monopolies can benefit from understanding their customers including innovating to ensure the company has a future ...

Aug 1, 2016

Teresa Tija was a Chinese Indonesian migrant who arrived in Perth aged 10. Her family taught her that education was the pathway to opportunity and success. Today she is reshaping that pathway around the needs of university customers - students - and is determined to understand their journeys and use to exceed their expectations, including by better using digital tools and channels ...

Aug 1, 2016

Flight Centre is one of Australia’s most successful companies. Today it employs 18,000 people, operates in 13 countries and has 42 brands. It has gone from being a disruptor of the travel industry to being the industry. And now it wants to disrupt itself. Its Global COO, Melanie Waters Ryan, explains why and how …

Aug 1, 2016

Why are we launching a podcast? It's the ability to multitask, while driving, exercising or doing housework - and to get the content that's exactly what interests you that's prompted us to create Customers Matter - a podcast about customer-centred marketing in an age of digital disruption. We promise the intellectual rigour of Harvard Business Review to our topics with the passion and the energy of talk-back.

1